Privacy policy
Privacy Policy
This Privacy Policy describes how GardenVibe (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Services”).
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including your name, shipping address, billing address, phone number, and payment details when you place an order. Payment information is processed securely through our payment providers and is not stored by us.
We may also automatically collect certain information about your device and usage of our website, including your IP address, browser type, and browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order or enquiries
- Provide customer support
- Improve and optimise our website and services
- Prevent fraud and ensure security
- Send marketing communications (you can opt out at any time)
Sharing Your Information
We may share your information with trusted third parties to operate our business, including payment processors, shipping and fulfilment providers, and our ecommerce platform provider Shopify. We may also disclose your information if required by law or to protect our rights.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this Privacy Policy or your personal data, please contact our customer support team through our website.